Start Small: Why the First Piece of a Custom Build Should Be Tiny
The biggest risk in a custom build isn't that the software won't work. It's that you find out too late. A tiny first piece, often a pilot on five records, answe...
Fixed Estimates vs Hourly Billing: How to Budget a Custom Build
Most people shopping for custom software have no idea what it should cost, and the first quote they see either shocks them or means nothing. How a project is bi...
Write It Down Before You Build It: The One-Page Scope
Most custom builds that go wrong were never written down. Not in a hundred-page specification, which nobody reads, but on one page that the people paying and th...
Burned by Your Last Developer? How to Hire the Next One
Most organizations that were burned by a developer were not burned by bad code. They were burned by a vague scope, a big first commitment, and nobody owning the...
Five Checks That Show Whether AI Assistants Can Find Your Website
More people ask ChatGPT, Claude, or Perplexity before they ask a search engine. Nobody can promise what those assistants will say about you, but you can check w...
What Happens After Launch: The Support Questions to Ask Any Developer
Proposals describe the build in detail and the years after it in a sentence. But launch is where most of a system's life begins. Here are the support questions ...
Can They Make Snow? How We Built a Live Snowmaking Forecast for US Ski Resorts
Air temperature doesn't tell you whether a ski resort can make snow. The wet-bulb does. Here is how we built a free site that checks 119 US resorts, base and su...
Can Our Staff Edit the Website Themselves? What to Ask Before Choosing a CMS
Every CMS demo shows someone editing a headline. That tells you almost nothing. Here is how to find out what your staff will really be able to change on their o...
Single Sign-On for Associations: What Members Actually Need
Members don't ask for single sign-on. They ask why they need another password, why they're locked out after renewing, and why a new account takes days. Here is ...
Why Member Portals Break After an AMS Upgrade, and How to Prevent It
The AMS upgrade goes fine. Then members can't log in, renewals stop syncing, or the directory quietly shows last month's data. Portals rarely break because of t...
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