These SMS Terms describe how Albright Labs LLC collects consent to send SMS (text) messages, what kinds of messages we send, how to opt out, and applicable disclaimers. SMS communications are also referenced in our Privacy Policy.
Consent to receive SMS is collected verbally during an inbound voice call to our business number. The flow is:
Before requesting any phone number, Serena reads the following verbatim disclosure aloud to the caller:
“Sure, I can text you the booking link. You'll receive one transactional message from Albright Labs with the link. Msg & data rates may apply. Reply STOP to opt out, HELP for help. SMS terms: albrightlabs.com/terms/sms-terms. Is that okay?”
Each consent event is logged in our internal system with the originating call identifier and the call transcript so the record can be audited if needed.
Albright Labs sends two kinds of SMS messages, both transactional and triggered by a specific interaction you have initiated:
We do not send marketing, promotional, or unsolicited messages. We do not send recurring or scheduled message campaigns. Messages are sent only in direct response to a request or interaction you initiated.
Message frequency is low and transactional. We do not send marketing, promotional, scheduled, or recurring messages. In a typical interaction you may receive one or two messages: an initial message with the requested information, and, if relevant, a single follow-up. Volume scales only with the number of inbound calls you initiate or service interactions you participate in.
You may opt out of receiving SMS messages from Albright Labs at any time by replying STOP to any text we send. We honor STOP requests immediately and remove the opted-out number from all future SMS communications. No marketing or promotional messages will be sent after opt-out.
Reply HELP to any SMS to receive a response with our contact information. You can also email support@albrightlabs.com or call (610) 756-5060 for assistance.
Standard message and data rates may apply per your mobile carrier's plan. Albright Labs does not charge for the messages themselves. If your plan does not include text messaging, charges from your carrier may result. Contact your carrier for plan details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers collected for SMS communications and the contents of those messages are not sold, rented, or shared with third parties or affiliates for marketing purposes. SMS is delivered through Twilio, our SMS service provider, which handles the data on our behalf and is not authorized to use it for its own marketing. The handling of phone numbers as personal information is covered in our Privacy Policy.
Questions about these SMS Terms, our SMS practices, or a specific message you received can be directed to support@albrightlabs.com or by calling (610) 756-5060 during business hours.
