When production breaks, we answer.
A real engineer on the line, around the clock, with the context to fix it fast.
24/7 coverage plans, scoped to your stack and your risk tolerance.
A ticket queue is not a response. A three-hour wait is not coverage.
When a critical system goes down at 2 a.m., you do not need a support portal. You need someone who knows the system, picks up the phone, and starts working. Most support contracts do not offer that.
What coverage looks like.
A dedicated on-call engineer who knows your systems, not a shared support pool.
Defined response time targets matched to your business requirements.
Direct contact. Phone, message, or whatever works for your team.
Incident logging and post-mortem writeups so every outage leaves the system stronger.
Coverage for the specific systems you designate, with clear scope and clear escalation paths.
Monthly review of incidents, patterns, and any changes to your coverage needs.
Three steps to covered.
Coverage scoping
We map the systems that need coverage, define the response time targets, and agree on the escalation path before anything goes live.
Onboarding
The on-call engineer learns your architecture, your deployment setup, and your incident history. We build the runbooks before anything breaks.
Live coverage
When something breaks, you reach us directly and we start working.
Six years running their member systems. Three sites, one portfolio.
The New York State Funeral Directors Association runs its membership on a MemberSuite AMS with single sign-on and renewals. We have kept those systems, and three sites, running for more than six years.
Common questions.
Something we did not cover? Ask us. A senior engineer reads every message and replies within one business day.
Ask us a question →Production down, a security incident, or a critical bug blocking a core function. Planned changes and feature work go through a retainer or are billed hourly.
Under 30 minutes for a verified emergency, around the clock.
A US-based engineer who knows your systems. No voicemail, no ticket queue, no waiting for business hours.
No. We cover production-critical applications whoever built them. Onboarding includes learning your architecture and writing the runbooks before anything breaks.
Coverage for the systems you cannot let fail.
Tell us which systems you need covered.