Support
Our experts are standing by to assist with any issue you may have.
Support Hours
Monday - Friday
9am - 6pm Eastern
Open a Ticket
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(610) 756-506024/7 Emergency Support
When something breaks at 2am, you call us. Direct line to a US-based engineer. No voicemail, no ticket queue, no waiting until business hours.
1-Hour Response
We answer within an hour, any time of day or night. Weekends and holidays included.
Direct Phone Line
Your own dedicated number that connects directly to an engineer who knows your systems.
24-Hour Resolution
Most issues resolved within 24 hours. Complex problems get immediate triage and clear timelines.
Cancel Anytime
No long-term contracts. Keep the service as long as it provides value. Cancel when you don't need it.
Emergency Pricing
Emergency support is billed at 2x standard hourly rates. You only pay for the time we spend fixing the issue.
For organizations with ongoing needs, contact us about ongoing support options that include priority access and preventative maintenance.
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